Neonate Company

Shipping and Order Status

Delivery Method & Cost

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

Delivery options:

    • Standard delivery - RM 10.00 (Based on Weight)

      The estimated delivery time will be between 3-6 working days, depending on the delivery address.

Bear in mind that deliveries are only made on working days

Order Status

You will receive email updates on the status of your order.

These are the stages your order will go through:

  • Bought: your order has been placed successfully.
  • Being processed: we’ve received your order details.
  • Being prepared: your order is being prepared in our warehouse.
  • Sent: your order has already left our premises.
  • Collected by courier: your order is on its way and will be delivered soon (Tracking number will be sent here).
  • Delivered to customer: your order has been delivered.

Restriction

We try to reach all corners of the earth from neonatecompany.com. If there are any delivery restrictions on your address, you will see them at the time of purchase.